XP does not recognize Olympus 380-D Camera

[Whizbang]

I tried downloading some pics to computer, but XP does not recognize camera and says that the device must be defective.  I thought XP did everything but cook apple pie.  What is the problem?

[query]

Digital cameras usually require installing TWAIN drivers before you connect the camera - did you get those from Olympus and install them?

[Whizbang]

No, but 2000 recognizes it immediately and then installs the drivers automatically.  I had formatted and reinstalled 2000 on my backup and just now plugged camera in and had 2000 detect the new "drive" and download the pics.

[Chandler]

Olympus say that the 380 is supported in Windows XP using the drivers included with the OS.

What USB controller do you have?  SiS are known to cause problems without a patch being installed (under XP).

One thing that I've found is that XP can be a bit funny when installing drivers by itself.  Sometimes it does it automatically, sometimes you have to manually point to a folder, sometimes you have to manually point to a folder and get it to search, and sometimes you have to manually select the driver from a list. ::)

[miko]

xp can also be a little picky (or perhaps the cameras) when it comes to some usb devices.

some need to be attached before adding the drivers, some need their drivers installed before being attached.

its definitely a driver problem that your having. if your sure you have the correct most up to date drivers then connect the camera, go into device manager and delete/uninstall any usb root hubs. reboot the computer with the camera still attached and reinstall the drivers for both the root hub and camera.

[pat]

My Kodak DC 3400 was/is also a little temperamental when it came to downloading images into XP. My fix was to make sure the camera was turned on and in download mode before connecting the cable to the USB port. I really don't know why that would make a difference as opposed to just plugging it in and turning in on, but whatever works.

[Mark H]

If you are using a card for your images, the best option is to get a USB 2.0 card reader. This is usually faster than downloading from the camera and it saves the camera's batteries for taking pictures.

Mark H

[miko]

thats why he's a moderator :)