Help with DVD drive

[burdeesrule]

This laptop (currently on windows 2000 profesional) has a problem with the CD DVD drive. It was working fine, and then all of a sudden it wasn't working. It will open fine, but it will not read any CD that we  put in it. I checked the Unplug or Eject Hardware thing and it said that the driver was not working properly because "Windows cannot load the drivers for this device (Code 31)"

How can I fix this problem? I currenly got an iPod and am desperate to load my songs onto it.

[Mr. Sam]

Since windows seems to be having problems putting its own generic drivers on, try downloading the drivers for your drive from the manufacturer's site and see if those work.

[Chandler]

Is this a standard internal drive, or a USB one?

[burdeesrule]

This DVD drive is standard, I think. It was sent right from the Microsoft people. When I almost had it done and fixed, it told me to restart the computer and it crashed, so I had to use the manual restart on the bottom of the laptop. When I did, I got a message box that said something like "CD 9302-3 (Some string of numbers) isn't working properly. Please update Direct X to update the Driver." I don't even have Direct X yet.

[burdeesrule]

In that eject hardware thing there was a troubleshooter, but it didn't work.