having trouble with incredimail

[barbm]

I have had incredimail for a couple of years now and had no trouble until a couple of weeks ago. I can not send emails unless I send them in a forward or a reply. I can not send when using a new mail. I looked in the registry to make sure it would work with my firewall and looked at the servers and they are fine. Can any one help?

[barbm]

Hi I did what you said . I got a message after I put in my password and it said ---Account locked by another session or for maintaince. I saved it to desktop so I tried it again and nothing happened this time. It is the same as it was before. I tried sending email and nothing. I am using outlook express for the moment.Do you have any more solutions? thanks

[pat]

If outlook express works correctly the problem is, most likely, not with the server.
Try deleting your incredimail user account and creating it over again.

[barbm]

I did that but nothing. I can receive emails from everyone except from my daughter. She is the only other person who has incredimail besides me. She can use hers to send to others but I cant get hers. I can forward email to people and reply out of incredimail. I can't send email using new mail.

[pat]

Perhaps deleting the program and a fresh install may help. They do have a tool that you can use to back up your mail first so you don?t lose it.
http://www.incredimail.com/english/help/im/data_backup.html

They also have a searchable help section on their website

[barbm]

HI I think it is fixed. I took off the account again and let it automatically configure it. I tried it this morning and so far my daughter has received all email that I have sent to her and I received hers. I am waiting on a reply from someone else to make sure.  I would like to try Mozilla . I have been looking for other emails but couldnt find any. Thanks to all.