Author Topic: Crucial Customer Support  (Read 1744 times)

Offline pat

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Crucial Customer Support
« on: Oct 28, 2008, 01:57 PM »
Just thought I'd mention the good support I've been getting from Crucial.

The other day my system went down and I traced the trouble to a memory module, one of the two 2gig sticks in my system. I was way past newegg's replacement period so I contacted Crucial and they promptly sent me an RMA and a note telling me if I had any other of these Ballistix modules in my system I would have to trade them in as well. Evidently they had a manufacturing change and even though the timings have not changed they changed the voltage from 2.2 to 2.
I do have another set in my system a 2x 1 gig set. I let them know and they sent me another RMA for those as well so all my RAM would match.

I'm of the opinion that that's some good support and will most likely continue to buy their products.
SeaSonic S12 550W, Athlon 64 X2 6000+, Asus M2N SLI-Deluxe, nvidia 9600 GSO, 2x2 gig Crucial Ballistix, LG DVD/RW, 2x Western Digital Black Edition 640gb,  SAMSUNG 226BW Black 22", Canon PIXMA MP600,  Logitech X-230 speakers, Logitech Comfort Duo keyboard & Mouse, Windows 7 64 Home Premium & Vista 64

Offline Bill

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Re: Crucial Customer Support
« Reply #1 on: Oct 28, 2008, 02:34 PM »
Pat,

Are they or did they send the replacements before you had to return the memory?

Bill
Antec 3700 | Gigabyte GA-EP45-UD3R | Intel Core 2 Duo E8400 Wolfdale 3.0GHz | 4 GB (4x1GB) DDR2 PC 5300 Kingston RAM | Antec NeoPower 550W | eVGA GeForce 9500GT 1GB 128 bit PCI Express 2.0 | Intel SSD X25-M 80GB | VelociRaptor 150GB | WD 80GB 7200rpm |Samsung 22x SATA Burner |Windows 7 32-bit

Offline pat

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Re: Crucial Customer Support
« Reply #2 on: Oct 28, 2008, 02:41 PM »
I chose to just have them send me out a replacement when the ones I sent back were received.

They do allow cross-ship with the use of a credit card, but since I had others, I didn't see the need for that.
SeaSonic S12 550W, Athlon 64 X2 6000+, Asus M2N SLI-Deluxe, nvidia 9600 GSO, 2x2 gig Crucial Ballistix, LG DVD/RW, 2x Western Digital Black Edition 640gb,  SAMSUNG 226BW Black 22", Canon PIXMA MP600,  Logitech X-230 speakers, Logitech Comfort Duo keyboard & Mouse, Windows 7 64 Home Premium & Vista 64

Offline Bill

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Re: Crucial Customer Support
« Reply #3 on: Oct 28, 2008, 02:56 PM »
So all 5 megs weren't in the system...I was wondering about that!

B-
Antec 3700 | Gigabyte GA-EP45-UD3R | Intel Core 2 Duo E8400 Wolfdale 3.0GHz | 4 GB (4x1GB) DDR2 PC 5300 Kingston RAM | Antec NeoPower 550W | eVGA GeForce 9500GT 1GB 128 bit PCI Express 2.0 | Intel SSD X25-M 80GB | VelociRaptor 150GB | WD 80GB 7200rpm |Samsung 22x SATA Burner |Windows 7 32-bit

Offline pat

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Re: Crucial Customer Support
« Reply #4 on: Oct 28, 2008, 03:01 PM »
They were all in the system, took me a little while to figure out which one of the four was bad. I sent out the two 2 gig modules Saturday and will send the two 1 gig modules when I get the first ones back.

I'm using the 64 bit version of Vista Ultimate so memory size is only limited by my motherboard.
SeaSonic S12 550W, Athlon 64 X2 6000+, Asus M2N SLI-Deluxe, nvidia 9600 GSO, 2x2 gig Crucial Ballistix, LG DVD/RW, 2x Western Digital Black Edition 640gb,  SAMSUNG 226BW Black 22", Canon PIXMA MP600,  Logitech X-230 speakers, Logitech Comfort Duo keyboard & Mouse, Windows 7 64 Home Premium & Vista 64

Offline pat

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Re: Crucial Customer Support
« Reply #5 on: Nov 14, 2008, 10:10 AM »
Crucial has made good on my return(s) and I received my 2x 2 gig modules late last week and I see my 2x1 gig modules are due in to me on Monday.


SeaSonic S12 550W, Athlon 64 X2 6000+, Asus M2N SLI-Deluxe, nvidia 9600 GSO, 2x2 gig Crucial Ballistix, LG DVD/RW, 2x Western Digital Black Edition 640gb,  SAMSUNG 226BW Black 22", Canon PIXMA MP600,  Logitech X-230 speakers, Logitech Comfort Duo keyboard & Mouse, Windows 7 64 Home Premium & Vista 64

Offline scuzzy

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Re: Crucial Customer Support
« Reply #6 on: Nov 14, 2008, 10:17 AM »
Good for you. It's nice when things go right and companies stand behind their products. I recall that years ago Crucial treated me well on a problem RAM module. It's nice to know that they still take care of the customer.
Antec Performance TX640B Case | WinXP Pro SP3 & Win7 64-bit | Gigabyte GA-EP45-UD3R | Intel Core 2 Duo E8500 Wolfdale LGA 775 3.16GHz Dual-Core | 8GB (4x2GB) PC6400 G-Skill RAM | eVGA 7600GT 256MB PCI-E | 74GB WD Raptor SATA 16MB Cache | 74GB WD Raptor SATA 8MB Cache | 320GB Seagate Barracuda SATA 16MB Cache | External 640GB WD Caviar SATA 32MB Cache | Sony DRU-V200S DVD/RW | PC Power & Cooling Silencer 500W | Samsung SyncMaster 2494 (24") LCD Monitor | LG Flatron W2361V (23") LCD Monitor

Offline pat

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Re: Crucial Customer Support
« Reply #7 on: Nov 15, 2008, 05:20 AM »
Agreed, I also use Corsair and G.SKILL, but have never had to replace either of those brands.

Reading through the product reviews at newegg, it seems that that particular model of 2.2 volt ram from Crucial was a problem for many.
SeaSonic S12 550W, Athlon 64 X2 6000+, Asus M2N SLI-Deluxe, nvidia 9600 GSO, 2x2 gig Crucial Ballistix, LG DVD/RW, 2x Western Digital Black Edition 640gb,  SAMSUNG 226BW Black 22", Canon PIXMA MP600,  Logitech X-230 speakers, Logitech Comfort Duo keyboard & Mouse, Windows 7 64 Home Premium & Vista 64

Offline pat

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Re: Crucial Customer Support
« Reply #8 on: May 31, 2009, 12:32 PM »
So I return from a 2 week holiday last night and turn on my system to find it won't boot.

Well, after being in a car for 17+ hours, it probably wasn't the best idea to start taking things apart to find out why not. I'll just say after about an hour of frustration I just left things lay and went to bed.

Turns out one of my new replacement ram sticks is to blame. I think at this point I'm all done with Crucial for any new purchases, but will see about an RMA on these.

 

SeaSonic S12 550W, Athlon 64 X2 6000+, Asus M2N SLI-Deluxe, nvidia 9600 GSO, 2x2 gig Crucial Ballistix, LG DVD/RW, 2x Western Digital Black Edition 640gb,  SAMSUNG 226BW Black 22", Canon PIXMA MP600,  Logitech X-230 speakers, Logitech Comfort Duo keyboard & Mouse, Windows 7 64 Home Premium & Vista 64

Offline Mark H

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Re: Crucial Customer Support
« Reply #9 on: May 31, 2009, 05:52 PM »
I had three out of four sticks go bad and then a few months later, the 4th one went bad. They were all  500 MB sticks of Ballistix bought in 2004 or 2005.

I quit using them too. Corsair is in the PC now.

Mark H
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