Crucial Customer Support

[pat]

Just thought I'd mention the good support I've been getting from Crucial.

The other day my system went down and I traced the trouble to a memory module, one of the two 2gig sticks in my system. I was way past newegg's replacement period so I contacted Crucial and they promptly sent me an RMA and a note telling me if I had any other of these Ballistix modules in my system I would have to trade them in as well. Evidently they had a manufacturing change and even though the timings have not changed they changed the voltage from 2.2 to 2.
I do have another set in my system a 2x 1 gig set. I let them know and they sent me another RMA for those as well so all my RAM would match.

I'm of the opinion that that's some good support and will most likely continue to buy their products.

[Bill]

Pat,

Are they or did they send the replacements before you had to return the memory?

Bill

[pat]

I chose to just have them send me out a replacement when the ones I sent back were received.

They do allow cross-ship with the use of a credit card, but since I had others, I didn't see the need for that.

[Bill]

So all 5 megs weren't in the system...I was wondering about that!

B-

[pat]

They were all in the system, took me a little while to figure out which one of the four was bad. I sent out the two 2 gig modules Saturday and will send the two 1 gig modules when I get the first ones back.

I'm using the 64 bit version of Vista Ultimate so memory size is only limited by my motherboard.

[pat]

Crucial has made good on my return(s) and I received my 2x 2 gig modules late last week and I see my 2x1 gig modules are due in to me on Monday.

[scuzzy]

Good for you. It's nice when things go right and companies stand behind their products. I recall that years ago Crucial treated me well on a problem RAM module. It's nice to know that they still take care of the customer.

[pat]

Agreed, I also use Corsair and G.SKILL, but have never had to replace either of those brands.

Reading through the product reviews at newegg, it seems that that particular model of 2.2 volt ram from Crucial was a problem for many.

[pat]

So I return from a 2 week holiday last night and turn on my system to find it won't boot.

Well, after being in a car for 17+ hours, it probably wasn't the best idea to start taking things apart to find out why not. I'll just say after about an hour of frustration I just left things lay and went to bed.

Turns out one of my new replacement ram sticks is to blame. I think at this point I'm all done with Crucial for any new purchases, but will see about an RMA on these.

[Mark H]

I had three out of four sticks go bad and then a few months later, the 4th one went bad. They were all  500 MB sticks of Ballistix bought in 2004 or 2005.

I quit using them too. Corsair is in the PC now.

Mark H